Your gas fireplace repair team in Colonialtown North
Our family-owned team repairs pilots, igniters, valves and blowers for Colonialtown North homes, with upfront pricing and no hidden fees.
- Licensed & insured
- Locally run
- Family owned and operated
- Same-day service available
The lines on a written gas fireplace estimate
- Appliance connector condition and routing of piping work
- Glass gasket, seal plate and latches
- Control compartment vacuumed of dust, lint and pet hair
- Access needed through a surround or TV wall
The repair explained from pilot to burner
Battery backup and power outages
An IPI fireplace needs power for its module, so an outage can leave it dark. Some systems carry a battery backup. Heat & Glo's IntelliFire Touch, for example, takes a battery pack that lets the fireplace run during an outage.
Makers do not treat those batteries alike. Heat & Glo says they are for emergency use and has the technician confirm on the yearly service that they were removed, to prevent early failure or leaking. One Heatilator manual likewise says to install them only when needed because they may leak. A command system from another maker instead keeps its batteries in as backup and asks for them to be replaced when the light shows low or at least once a year.
Which arrangement your fireplace uses is checked first, along with the battery holder. Damage from leaked batteries is noted on the estimate with the part it affects.
The air shutter and a sooty flame
The air shutter lets a measured amount of air mix with the gas before it burns. According to one insert installation manual, the shutter is set at the factory for the minimum vertical vent run, may be adjusted for longer runs and should be opened to give more air if sooting occurs.
That manual gives a table of settings by model and gas, and the owner manual's service list asks the technician to confirm the setting and check that the shutter is clear of dust and debris. A shutter that has been moved or clogged changes the flame even when every other part is sound.
It is a technician setting, made at installation and checked on service, not an owner adjustment. We compare the shutter on your Colonialtown North fireplace with the manual's setting for its vent layout, correct it where the manual allows and list any soot damage it has already caused on the estimate.
Odor on the first burns after service or install
New fireplaces, and units that have just had parts replaced, often give off a smell the first times they run. Heat & Glo's manual explains that the paint is curing and oils left from manufacturing are burning off, and that the odor can last for the first several hours. It asks owners to open windows during that break-in and warns that smoke alarms may go off.
A break-in smell fades as the hours add up. One that stays strong afterward, or seems musty, is another matter, since another maker warns that mold or rust may cause odors and asks for the appliance to be kept dry. A smell of gas is not break-in odor at all, and the answer then is to leave the home and phone the gas company or 911 once you are outside.
For homes in Colonialtown North, our technician starts an odor question with how new the unit or part is, how long it has run and whether the smell changes with the fan. The answer goes on your written estimate before anything is changed.
A wall switch that stopped working
Many gas fireplaces can be turned on from a switch on the wall. On the millivolt and electronic systems in the manuals we have read, that switch runs on low voltage. It is not a light switch, even when it looks like one.
The direct vent and natural vent manuals from one maker both warn not to connect the wall switch to a household circuit and limit the switch wire to a set length and gauge, noting that extended lengths may keep the fireplace from working properly. An insert manual adds that low voltage and household voltage cannot share the same wall box, so the two are run apart.
The switch and its wire run are tested with the checks in the maker's troubleshooting table, which isolate the switch, the wire and the valve terminals one at a time. A switch that was swapped for an ordinary light switch or tied into house wiring is written up for correction before the fireplace in your Colonialtown North home is run from the wall again.
Other work in Colonialtown North
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What homeowners ask about gas fireplace repair
Which gas fireplace brands do you work on?
We work from the model on the rating plate and the maker's own manual rather than a list of brands. If we cannot confirm the manual or the parts for your unit, we tell you before any work and note it on the estimate. Vent-free units go to our ventless gas fireplace service.
Do I pay anything for the gas fireplace inspection?
No. There is no charge for the inspection or the written estimate that follows, and no obligation to book the work. If you do go ahead within 72 hours after the inspection, 10% comes off.
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- Free inspection
- No hidden fees
- Family owned and operated
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