Refractory panels and prefab fireplace parts replaced in Conway

Stained panels and cosmetic kits

White or light refractory panels darken with use. One maker sells refractory stain kits to give white panels a new look, which changes their color and nothing else.

If your panels are sound and only discolored, a cosmetic option may be all you want. If they are cracked or broken, color treatment hides the problem, and we recommend replacement before any cosmetic work.

• Sound but discolored panels, cosmetic options possible
• Cracked or broken panels, replacement first

Ash removal from a factory-built firebox

Shoveling ash out of a factory-built firebox takes a little care, since the floor under the ash is refractory and hard scraping can chip it. One maker's manual asks for ashes to go into a metal container with a tight-fitting lid, placed on a noncombustible floor or the ground away from combustibles until the cinders are cold.

Chipped floor panels near the front often trace back to ash removal. We replace damaged floor panels during a repair and suggest a gentler routine for the next season.

What the free prefab inspection covers

The free inspection is a real look at the fireplace. We find the rating plate, check every refractory panel and retainer, work the damper, look at the doors or screen and check the chimney pipe from the firebox and, where reachable, from the attic or roof.

You get the findings in plain words and a written estimate with upfront pricing. Book the repair within 72 hours after the inspection and take 10% off.

• Rating plate found and read
• Every panel and retainer checked
• Damper, doors or screen tested
• Chimney pipe checked where reachable

Same-day prefab visits

Same-day service is available when the schedule allows, which helps when a cracked panel or a stuck damper turns up just before you planned a fire.

A same-day visit covers the inspection and the written estimate. Parts for a factory-built fireplace usually come from the maker, so the repair itself is booked once they arrive.

• Inspection and written estimate the same day
• Parts ordered from the maker
• Repair booked when the parts arrive