Family-owned electric fireplace repair in Lake Sunset

When the flames glow but the heater stays cold

Most electric fireplaces let the flame effect run with or without heat, so a bright display with no warmth is a heating fault, a setting or a control problem. It is rarely the whole fireplace failing at once.

Before we open anything, we check the heat setting and any heat lock the model offers. If those are right, our technician follows the request from the control to the heater and tells you which part broke the chain.

Mention how long the heat has been off and whether it ever came back on its own. That history helps separate a tripped safety cutout from a failed element.

Flames with dark patches or dim sections

A flame effect that lights in some places and not others often has a failed section of LEDs or a loose connector between boards. A dim picture overall can also come from a color theme or brightness setting that was changed.

We check the settings first, then the individual sections and their connections. If one board has failed, our technicians replace that board alone when the model allows it, which usually keeps the repair modest and leaves the working lights in place.

A strong electrical or plastic smell

A sharp electrical smell, a plastic odor or discoloration around the unit is a stop sign. Switch the fireplace off, unplug it if the plug is safe to touch and keep it off. If you see flames coming from the unit, leave the room and call 911.

Once the unit is safe and cool, our technicians trace the smell to its source, which can be a cord, a connector, a board or the heater. Heat-damaged parts are replaced and the wiring around them checked, and you get the finding in writing.

Repairs backed by our workmanship warranty

The repairs our technicians make are covered by our workmanship warranty. Parts carry whatever warranty their maker gives, and we tell you what that is when we fit them.

If the repair we made does not hold, call us. We come back, check our work and put it right. That promise sits alongside our 100% satisfaction guarantee, and both come with every job in Lake Sunset.

A reset button outlet that keeps popping

Some rooms have outlets with their own test and reset buttons. When one of those keeps tripping as the fireplace runs, the cause can be moisture at the outlet, a fault in the fireplace or an outlet near the end of its service.

Our technicians test the fireplace for faults that would trip that kind of outlet. If the unit tests clean, the outlet side goes to an electrician and we say so on the estimate. If the unit is at fault, we repair it and test it on that outlet before leaving.