Refractory panels and prefab fireplace parts replaced in Rosemont North

Hairline cracks in refractory panels

Fine hairline cracks in refractory panels are expected as they heat and cool. One maker's warranty on its panels specifically excludes hairline cracks, which tells you how the maker regards them.

Width, depth and loose pieces matter more. We check whether a crack goes through the panel, whether its edges have shifted and whether pieces have fallen out, then compare that with what your model's manual says about replacement.

• Does the crack pass through the panel
• Have its edges shifted
• Have pieces fallen out
• What the model's manual allows

Rust inside the firebox

Rust spots on the firebox floor, streaks down the back panels and a flaky damper blade usually mean water is reaching the fireplace from above. In a factory-built unit, it can come in at the termination, the storm collar, the chase top or the roof around the pipe.

We follow the water back to where it enters before fixing the damage it caused, since replacing rusted parts first only starts the clock again. The leak repair and the fireplace repair are written as separate lines.

• Termination cap
• Storm collar
• Chase top
• Roof around the pipe

Who works on your prefab fireplace

Prefab repair is parts work, manual work and careful handling of a steel appliance inside a finished wall. Our family-owned team handles the identification, ordering and fitting, from the first look at the rating plate to the last retainer.

The person who inspects your fireplace explains the scope, and the crew that returns works from that written plan. If the result is wrong in any way, our 100% satisfaction guarantee brings us back.

Same-day prefab visits

Same-day service is available when the schedule allows, which helps when a cracked panel or a stuck damper turns up just before you planned a fire.

A same-day visit covers the inspection and the written estimate. Parts for a factory-built fireplace usually come from the maker, so the repair itself is booked once they arrive.

• Inspection and written estimate the same day
• Parts ordered from the maker
• Repair booked when the parts arrive