Prefab fireplace repair in Southern Oaks

Doors fully open or fully closed

Door habits matter on a prefab unit. One maker's manual says that while the fireplace is burning, glass doors must be fully opened or fully closed, because doors left partly open may draw flame out of the opening.

The same manual notes that a fireplace with glass doors has a limited air supply, and that too large a fire behind closed doors builds excessive heat. We go over those habits after any door repair so the new glass lasts.

The cap at the top of a metal chimney

A factory-built chimney ends in a listed termination, a round top or a chase-style top in one maker's system, and each termination comes with its own instructions. It keeps rain and debris out, and one maker's design includes a spark arrestor.

Rusted, dented or missing terminations let water and animals into the flue. We replace them with the listed part for your chimney and check the pipe below while we are on the roof.

Panels damaged by water

Refractory panels that have been soaked can soften, crumble or crack as they dry, and water stains running down them point to a leak above.

We stop the water first, then replace the damaged panels once the firebox is dry. Swapping panels before the leak is fixed only damages the new ones.

• Leak found and stopped first
• Firebox left to dry
• Soft or cracked panels replaced
• Retainers and steel checked behind them

When the owner's manual is missing

Manuals go missing when homes change hands. Fireplace makers such as Heat & Glo keep manual libraries online, searchable by model, and the rating plate gives the model name to search for.

We look up the manual for your unit when the plate is readable and bring the relevant pages to the repair. You get a copy of what we used, so the next service visit starts from the same document.

• Model read from the rating plate
• Manual found in the maker's library
• Relevant pages brought to the repair
• A copy left with you