Dixie Belle chimney service from a local family company

A cracked glass panel on a gas fireplace in Dixie Belle, an Orlando neighborhood in Orange County, is not a part to tape over or run without. The glass on a sealed gas fireplace is part of the system that keeps combustion air and exhaust separate from the room, and it has to take high heat.

Until it is replaced, keep the fireplace off. Replacement glass is not ordinary window glass, and it is not something to cut to size at a hardware store. Gas fireplace manufacturers specify the glass for each model, usually a heat-resistant ceramic or tempered panel with its gasket and frame, and their manuals direct owners to use only the replacement parts listed for that unit.

The gasket matters as much as the glass, because it is what seals the panel to the firebox. Finding the model is the first step. Look for the rating plate behind the lower grille or near the controls, but only when the unit is cool, and leave it in place if it is hard to reach.

If the manual is in a drawer, set it aside for the visit. Once the model is known, our technicians order the correct glass assembly and tell you what to expect for timing, since some panels are stocked and others come from the manufacturer. While the glass is out, the inside of the fireplace is easy to reach.

It is a good moment to clean the burner, check the logs or media are placed as the maker's diagram shows and look at what might have caused the crack, such as a glass panel installed without its gasket seated evenly or a door that was forced. We tell you if we find something like that, so the new glass does not crack for the same reason.

Our family-run company does the inspection in Dixie Belle free. Prices come in writing before any order is placed, with no hidden fees, and work you book within 72 hours after the inspection is 10% off.