Gas log installation sized to your Eagle Creek fireplace

A burner that shuts down partway through

When a log set goes out after running a while, one maker's troubleshooting table lists several causes, each with its own fix. Our technicians check them in order before recommending new parts.

Most of these are found and fixed on the first visit, and the estimate says which one it was.

• Gas pressure too low or too high
• Logs out of position
• Soot in the flue, fireplace or damper area
• A fireplace too small for the burner
• A pilot flame lifting off its sensor
• Debris or lava granules on the burner ports

The oxygen depletion safety system

The state fuel gas code requires, in section 621.6, unvented room heaters to have an oxygen-depletion-sensitive safety shutoff system. On vent-free log sets, it is usually built into the pilot, often called an ODS pilot.

One vent-free manual explains that the ODS shuts the heater down if there is not enough fresh air and cuts off main burner gas if the flame goes out. A set that keeps shutting off is telling you something about the air in the room, and our pros never bypass the system.

Low flame height

A flame that stays low when it should be tall usually comes back to gas flow. One maker lists gas pressure, a valve not fully open, a blockage or kink in the connector, plumbing or orifice, a remote left on low and the wrong media for the gas type.

Our crew works through those causes in order, starting with the simple settings. When the supply is the problem, we say so and list the work for the gas contractor separately.

What the free gas log inspection covers

You pay nothing for the inspection and owe nothing afterward. Our pros identify the fireplace type, measure the firebox, check the flue, the damper and the floor, confirm the gas type and supply and, for vent-free sets, measure the room.

You get a clear explanation on the spot and a written estimate for the set and anything the fireplace needs first. If gas logs are not right for your fireplace, we tell you that too.

Gas logs in a manufactured home

One vented log set manual allows installation in an aftermarket, permanently located manufactured home where local codes do not prohibit it, and it names the federal and national standards those installations must meet.

Not every set carries that allowance, and not every fireplace in a manufactured home is built for gas logs. Our pros check the set's listing and the fireplace's own label before recommending anything.