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Gas fireplace repair for Sky Lake homes

Our 24/7 emergency line covers a fireplace that will not shut off, and every repair starts with a free inspection.

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Repair lines and service lines, kept apart

  1. Burner ports, burner alignment and orifice condition
  2. Remote, receiver, wall switch and control wiring
  3. Pilot pattern and main burner lighting checked afterward
  4. Glass, venting and vent-free items routed to their service

What goes into a gas fireplace repair that holds

The shutoff valve for your fireplace

Every gas fireplace has a shutoff valve of its own, and the fuel gas code sets where it can be. A valve placed in the firebox follows the appliance maker's instructions, and on some inserts the valve sits inside the unit and is turned with a tool the maker supplies.

Our technician locates and checks the valve during your Sky Lake visit. If it is missing, buried behind finished construction or unlabeled where a label is required, that goes on the estimate as a finding for a plumber or gas fitter, since changing the piping is their work.

Of the code's placement rules, these are the ones that matter for fireplaces. The code allows the remote option for vented decorative appliances and log sets, as well as room heaters.

  • In the same room, within six feet and ahead of the connector, with access
  • Elsewhere with ready access, for vented decorative appliances
  • Permanently identified and serving that fireplace alone, when remote

The mesh barrier in front of the hot glass

The direct vent fireplaces in the manuals we have read come with a mesh screen or barrier in front of the glass. An insert owner's manual describes it as a barrier designed to reduce the risk of burns from the hot viewing glass, which must be installed for the protection of children and other at-risk individuals. Another maker's screen instructions add that the barrier is not a replacement for the glass.

Any safety screen, guard or barrier removed for servicing must go back before the fireplace is operated, according to those manuals. A damaged barrier is replaced with the maker's barrier for that appliance. The insert manual also warns that only fronts approved by the maker should be fitted, because unapproved doors or fronts may cause the fireplace to overheat.

Before a serviced unit is lit, the barrier is checked in its slots or tabs, the mesh is looked over and the front is compared with the ones the maker lists. A bent frame or torn mesh is written up with the maker's part, so the fireplace in your Sky Lake home is not left running without it.

If you smell gas near the fireplace

Natural gas and propane have no smell of their own. The fireplace manuals explain that an odorant is added so a leak can be noticed, and warn that the odor can fade, so gas may be present even when you notice no odor. Some gas is heavier than air and settles near the floor.

When there is a smell of gas, the manuals and the NFPA heating safety tip sheet agree on what comes first. Leaving comes before calling.

Only after the gas company or fire department says the home is safe should anyone look at the fireplace again. That look is work for a qualified service person.

  • Do not light the fireplace or any other appliance
  • Do not touch electrical switches or use a phone inside
  • Get everyone out of the home
  • Call the gas company or 911 from outside

Clicking without a flame on an electronic system

On an electronic ignition fireplace, the clicking is the igniter sparking at the pilot. If the pilot does not light, the module does not spark forever. The electronic controls in the manuals we have read spark for a set time, then lock out and signal the fault, and one system also locks out after repeated failed attempts to relight a pilot lost during operation.

Resetting again and again is not the answer. Heat & Glo warns not to cycle its module's selector switch more than once within five minutes, because gas may accumulate in the firebox, and to call a qualified service technician instead.

Our technician follows the maker's lockout table in order. The checks run through gas reaching the pilot, the spark landing in the path of the gas, the ground to the chassis and the valve itself, and the part that fails its check is the one named on your estimate.

Quick answers on gas fireplace service

Can one estimate cover both a repair and yearly service?

Yes. The written estimate lists repair findings and the maker's yearly service tasks as separate lines, so you can approve one, the other or both. No work begins without your go-ahead.

Can my fireplace be switched from natural gas to propane?

Only if the maker offers an approved conversion kit for that model, fitted by a qualified service technician. We check the plate and the manual and tell you on the estimate what your model allows.

Request your free estimate

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  • Free inspection
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